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Brandon Cagnon
Vice President - Customer Experience, American Modern Insurance Group
Since coming on board as a member of American Modern Insurance Group’s Customer Experience team and subsequently advancing to Vice President of CX, Brandon Cagnon has led the company’s efforts in this space. His impact has earned him the distinction of Top 10 Customer Experience Leader 2025. We recently sat down with Brandon to learn more about what he and his team are doing to drive the agent and policyholder experience at American Modern.
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Driving Business Value with CX Strategy and Customer Understanding
By: Brandon Cagnon, Vice President Of CX, American Modern Insurance Group
“Real progress comes from humility, partnership, and walking alongside colleagues to embed customer centricity into the way the business operates”
